Frequently Asked Questions
Everything you need to know about our premium electronics and service.
What is the standard shipping timeframe for orders?
Most orders are processed within 24 hours. Standard shipping typically takes 3-7 business days depending on your location, and tracking information is provided via email immediately upon dispatch.
Does QIDI offer a warranty on electronic products?
Yes, all QIDI devices come with a standard 12-month manufacturer warranty that covers hardware defects and technical malfunctions under normal usage conditions.
What is your return policy for opened items?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging and accessories. A small restocking fee may apply to items that are not in 'like-new' condition.
Are your products compatible with international voltage standards?
Most of our electronics are designed for universal voltage (110V-240V). However, we recommend checking the specific product specifications page or contacting support to ensure compatibility with your region's power outlets.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and select buy-now-pay-later options at checkout.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.