Returns & Exchanges

At QIDI, we stand behind the quality of our electronics and offer a 30-day hassle-free return policy to ensure you are completely satisfied with your purchase. If your device is defective or doesn't meet your expectations, we are committed to making it right through a swift exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation for the return.

• 2.
  Receive Return Authorization

  Once approved, we will send you a Return Merchandise Authorization (RMA) number and a prepaid shipping label for eligible items.

• 3.
  Pack and Ship

  Securely package your device in its original packaging with all included accessories and manuals, then drop it off at the designated carrier.

• 4.
  Inspection and Refund

  Our technicians will inspect the returned unit, and upon verification, we will issue a full refund or ship your replacement within 5-7 business days.